Returns & Refunds

Withdrawal and refunds

For an online consumer purchase, you normally have 14 days to withdraw without giving a reason. The period starts the day after you, or a person you nominate other than the carrier, receives the goods; for goods from one order delivered separately, after receipt of the last good. You may notify withdrawal before delivery. The deadline is met if you send the notice before it expires.

Send a clear statement by email or post to the seller below, or use the online withdrawal function. Prior authorisation, a customer account or an order number is not required. The optional model form is below.

Withdraw from a contract

Return the goods without undue delay, no later than 14 days after notifying withdrawal. Sending them within that period is sufficient. Return address: Brezovica pri Metliki 18, 8331 Suhor, Slovenia.

You bear the direct cost of returning goods when withdrawing without a defect. There is no restocking or processing fee.

For goods that cannot normally be returned by post, the seller’s current estimate is EUR 60–120 within Slovenia and EUR 120–250 from other EU countries, depending on the item and collection address. Contact us for a carrier quote; this does not make prior approval a condition of withdrawal.

We reimburse all payments, including our least expensive standard outbound delivery, without undue delay and within 14 days of receiving your notice. The extra cost of a more expensive delivery option you selected need not be refunded. We use the same payment method unless you expressly agree otherwise, without a refund fee. Unless we offer to collect the goods, we may withhold reimbursement until we receive the goods or evidence that you sent them back, whichever is earlier.

You may handle the goods as necessary to establish their nature, characteristics and functioning. Handling beyond this may make you liable for diminished value. Original packaging is helpful but is not an absolute condition of withdrawal. Handmade or made after ordering does not by itself remove withdrawal rights; any statutory exception for genuine personalised goods must be clearly disclosed before purchase and actually apply to that order.

Optional model withdrawal form

To: Željko Strahinič, Brezovica pri Metliki 18, 8331 Suhor, Slovenia; [email protected]
I hereby give notice that I withdraw from my contract for the sale of the following goods: [goods]. Ordered on / received on: [date]. Consumer’s name and address: [details]. Date: [date]. Signature only if sent on paper: [signature].

Conformity of goods

If goods do not conform to the contract, contact the seller using the contact details below. For new goods, the seller is responsible for non-conformity appearing within two years of delivery. A defect appearing within the first year is presumed to have existed on delivery, unless the contrary is proved or the presumption is incompatible with the goods or defect. Notify us within two months of discovering the problem and allow inspection.

Under Slovenian consumer law, you may first request free repair or replacement, unless your choice is impossible or disproportionate. Conformity must be restored without significant inconvenience within 30 days; a justified extension of no more than 15 days requires notice and reasons before that period expires. A proportionate price reduction or termination is available when the statutory conditions are met, including a failed remedy, refusal, serious defect or failure to remedy in time. Termination is not available for a merely minor defect. If non-conformity appears less than 30 days after delivery, you may withdraw immediately.

If the existence of non-conformity is disputed, we respond in writing within eight days. Following termination for non-conformity we reimburse within eight days of receiving the goods or evidence of their return. The seller bears the necessary costs of a conformity remedy. These rights are separate from a change-of-mind withdrawal and any guarantee; more favourable mandatory rights in your country remain unaffected.

Mandatory guarantee

For new furniture and mechanical, electrical or electronic clocks covered by Slovenian mandatory-guarantee rules, the mandatory guarantee lasts at least one year from delivery. This is additional to the seller’s two-year liability for conformity, which is free of charge and is not reduced by a guarantee. Any longer applicable guarantee remains valid.

Your statutory guarantee is separate from your rights against the seller for non-conforming goods. Contact us for the applicable guarantee document and help with a claim.

Complaints and dispute resolution

Send complaints to the seller’s email or postal address. Statutory deadlines, including the eight-day written response where non-conformity is disputed, take priority over general service targets. We communicate any refusal and applicable dispute-resolution information on a durable medium. You retain your right to go to court.

Contact the seller