Helpful answers
Frequently Asked Questions
A little clarity before you choose.
Find practical information about the products, ordering and delivery. For anything more specific, email [email protected].
Choosing a piece
Where are Zasima products made?
The products are made at home in Slovenia by Željko Strahinič. Zasima is based in Brezovica pri Metliki.
How do I check whether a piece will fit?
Compare the dimensions in the product details with your room and the route into it, including doors, stairs and lifts. If a measurement you need is missing, contact [email protected] with the product name before ordering.
Where can I find material and care information?
Start with the materials and practical details on the product page. Follow the care, assembly and safety information supplied with the item. If a detail or instruction is unclear, contact us before using or installing it.
Can I ask a question before ordering?
Yes. Send the product name or link to [email protected] and tell us what you would like to know. For delivery questions, include your country and postcode, together with any access restrictions.
Ordering & delivery
Where do you deliver, and what does it cost?
Delivery within the European Union is free.
We deliver only to addresses in European Union member states. Orders to countries outside the EU cannot be placed.
Enter your delivery address at checkout to see the available delivery method and final order total before placing your order.
When will my order arrive?
All items are in stock and ready to ship. Orders are dispatched within 24 hours on business days.
European Union
Transport within the European Union takes an average of 2–4 business days after dispatch. We currently deliver only to addresses in European Union member states.
If you need a piece for a particular date, please discuss it with us before you order.
Which payment methods can I use?
The available payment methods are shown at checkout. Review the items, delivery details and final amount before placing the order.
Help with an order
How do I ask about an existing order?
Email [email protected] with your order reference, if available, and a short explanation. Do not include full card numbers, security codes or account passwords.
Where can I find the returns information?
Read our Returns & Refunds information for withdrawal, the return process, costs and rights relating to faulty goods. Contact us if you need practical help with your order.
What if my order is damaged or a delivery is missing?
Contact [email protected] with the order reference and details of the issue. Photographs and packaging can help us investigate damage where available. Asking for these details does not shorten your statutory rights.
Still have a question?
Every room and every order is different. Tell us what you need to know.