Contact

Seller and contact

Questions and complaints

For product questions include the product name or link; for order questions include the order reference if available. Do not send card details, passwords or unnecessary personal data. Contact us by email, telephone or post using the details above.

Complaints and dispute resolution

Send complaints to the seller’s email or postal address. Statutory deadlines, including the eight-day written response where non-conformity is disputed, take priority over general service targets. We communicate any refusal and applicable dispute-resolution information on a durable medium. You retain your right to go to court.